Shipping policy
Shipping Policy
At Aurevia, we’re committed to delivering your order quickly and safely. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may be affected by customs, weather, or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any available free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress.
Delayed or Lost Orders
If your order is delayed beyond the estimated delivery time, please contact us and we’ll work with the shipping carrier to resolve the issue. While we strive for timely delivery, Aurevia is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Aurevia is not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact our customer support team. We’re always happy to help.